Today I experienced that blue moon moment. Rarely have I ever had a person or business go above and beyond what the estimate was. As a homeowner I've had plumbers, electricians, tree services, driveway blacktop work, deck wash and seal and numerous other services done. Some may have met their commitment and some not.
The initial meeting John and I walked around my yard and showed him my two main concerns ~ two large trees close to the house which had hollowed out (dead) areas at the bottom. Admitting there was lots that should be done (if I had an unlimited budget) asked him to tell me what was threatening the house and should be dealt with. One double tree on the left side of the house had a single leaning trunk, and some low lying limbs on the oak tree in the very front of the house were his comments.
I asked if he could push over that humongous tree stump...remember this old photo? The bottom root section was well over 8' tall at top and was from a freak March 2018 storm previously posted on my blog. John said he had something which could push it over.
Yet the estimate via email that stump was not listed. The estimate for the other items mentioned above was $2,025. Okay, I've lived with that eye sore four years so no biggie ~ it's become part of the landscape.
BUT today he did flip it over!! Look at the size of that trunk (over to the right) even after termites ate it since 2018 and still BIG.
Oh, notice they also took those logs which would have been to the right of the stump and the tree.
Here are the stumps of the hollowed out trees which were a safety concern. Notice both of the weakened hollow sides are toward me, therefore my home.
Okay, perhaps he will have it all turned into mulch to use or sell it. That is peachy keen. Fact still remains he went out of his way to make this customer happy and I feel as tho I received everything and more than I paid for. He is an honest American who believes in good customer service and if you had to put a label on him guess you could call him a capitalist. Not something so positive can be said about our ?!$@#&% government ~ who is heavily leaning toward socialism.
Think I'll sleep well tonight since some of my yard issues have been resolved today and sending good vibes to John and his company.